If you have been involved in an accident on or after April 1, 2019, ICBC will automatically approve you for the following services with an end date of 12 weeks after the accident:

• 25 physiotherapy sessions
• 25 chiropractic sessions
• 12 massage therapy sessions
• 12 active rehab sessions
• 12 clinical counselling sessions
• 12 acupuncture sessions

Please note, that this automatic approval does not apply if you have sought treatment elsewhere, and are switching to Total Therapy. In this case, Total Therapy will be required to seek approval from ICBC prior to starting treatment with us. Additionally, ICBC will not approve treatment that was not sought in the first 12 weeks post-injury. For example, if you begin massage therapy and physiotherapy within the first 12 weeks, but not chiropractic, ICBC will not fund chiropractic treatment after this date. Therefore, it is advised that you should seek treatment with each discipline that you anticipate needing during your recovery within the first 12 weeks post-injury. Please ask your therapist for recommendations if you are unsure which other services may be beneficial.

What’s required from ICBC patients?

• Legal First and Last Name
• D.O.B
• Claim Number
• Personal Health Number* (optional, but can cause delays with ICBC)
• Current Working Status
• GP referral* (for claims prior to April 1st 2019)

Rates Effective September 18, 2023

Please note that we do not offer physiotherapy-delegated care for private physiotherapy services.

At Total Therapy’s physiotherapy division, we strive to make a positive impact on your life. Our physiotherapists are university-educated health practitioners dedicated to accurately assessing and treating musculoskeletal disorders. Our approach at Total Therapy is pragmatic: does the treatment work for the patient and is it supported by research?

Each physiotherapy treatment program is individually designed to best address your needs and goals. During your first physiotherapy session, your physiotherapist will perform a comprehensive assessment to accurately identify the underlying disorder and provide you with an effective treatment plan. Our physiotherapists use a variety of drug-free techniques to restore maximal function and reduce pain. Your physiotherapy treatment plan may include manual therapy and joint mobilizations, transverse friction massage and active release therapy, the use of modalities such as ultrasound and external electrical stimulation, hydro/cryotherapy, acupuncture, and exercise prescription, to name a few.

On your first physiotherapy session, you will be provided with educational information to help you manage your condition, thus optimizing the healing process and reducing the possibility of re-injury. Our physiotherapists emphasize exercise and active therapy and will introduce you to appropriate range of motion, stabilization, and strength exercises as soon as it is safe to do so. Knowledge and empowerment are key to a successful outcome. As a part of your physiotherapy treatment, you will be provided with an individualized exercise home program so that you will have the tools to return to or even exceed your pre-injury level of function.

Our physiotherapists regularly attend educational seminars to stay current on the latest treatment techniques to ensure that the care you receive is of the highest quality. Moreover, we have full working gyms at both of our facilities, enabling you to perform your rehabilitative exercises on site.

You do not need a physician’s referral to attend physiotherapy, unless you are an ICBC or WorkSafeBC client. Some extended health plans do require a physician’s referral for physiotherapy coverage. Please review your private insurance plan.

We welcome you to discover our friendly, professional, and caring environment.