ICBC - Brentwood, Burnaby

Guided by compassion and driven by excellence, Total Therapy is committed to providing accessible, patient-centered care. We emphasis evidence-based treatments and holistic healing while empowering you through education. Since 2006, we’ve proudly served Brentwood, Metrotown, and the greater Burnaby community, helping you live pain-free with expert care close to home.

We require 48 hours notice to cancel or reschedule an appointment. Late cancellations will be charged to the patient at 50% of the appointment cost, and no shows will be charged to the patient at 100% of the appointment cost.

‍

Please note that insurers, including ICBC, will not pay for late cancellation fees.

Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment.

‍

If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.

Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.

We ask patients to arrive 5 to 10 minutes early to check in with the front desk and ensure they are prepared for their appointment. If you have paperwork to complete (i.e. intake forms, other forms), please ensure you are at least 15 minutes early.

Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location).

‍

Additionally, all of our treatment tables are height adjustable for your comfort and convenience.

Brentwood Location:

From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

The Brentwood location is located across the street from the Gilmore skytrain station.

‍

‍

Metrotown Location:

From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

‍

From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

‍

From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.

‍

‍

The Metrotown location is located just east of the Metrotown skytrain station.

‍From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.

‍

The Brentwood location is located just across the street from the Gilmore skytrain station.

Here's what you should bring to your appointment:

‍

Identification: If it's your first appointment at Total Therapy, please bring a piece of government-issued photo ID for identity verification.

‍

Insurance/Payment Information: If you haven't already provided a valid credit card at the time of booking, bring a method of payment (we accept cash, debit, and most major credit cards). If you have an active ICBC claim, WSBC claim (we only accept WSBC claims for Physiotherapy treatments), or extended benefits plan for direct billing, bring that claim information with you or include it in your intake forms.

‍

If You're a Minor: If you're under 19, a parent or guardian should be present for your first session. Your therapist will let you know if they're required for future sessions.

‍

Documents: While not required, feel free to bring a doctor's referral or any medical reports that may help your therapist. You can also email these documents to us before your appointment.

Yes, our Brentwood location offers 2 hours of free covered parking. To access, turn down the driveway next to our facility on the south side of Dawson and take an immediate right into the parkade. You can park in any stall not marked as 'Reserved'. If you are booking back-to-back services and will need to park for more than 2 hours, please inform our front desk when you arrive.

ICBC (Insurance Corporation of British Columbia) is a provincial insurance provider that offers auto insurance and supports individuals injured in motor vehicle accidents through recovery and rehabilitation services.

Yes, our Therapists treat patients with active ICBC claims and work directly with ICBC to streamline your care and billing process.

‍

For more information about ICBC claims at Total Therapy, click HERE.

Yes, as part of ICBC's Recovery Network, we direct bill ICBC for approved sessions, meaning there are no out of pocket expenses for your ICBC treatments.

We're proud to offer no user fees on ICBC-approved sessions, allowing you to focus on what matters most—your recovery.

In the first 12 weeks following your accident date, you have immediate access to:

‍

• 25 Physiotherapy sessions
• 25 Chiropractic sessions
• 12 Massage Therapy sessions
• 12 Kinesiology Active Rehab sessions
• 12 Acupuncture sessions
• 12 Clinical Counselling sessions

‍

If you have already received treatment for your injury at another clinic, be sure to let us know prior to your first appointment so we can confirm remaining coverage. If you are approaching or have passed your session limit or end date and require more treatment, we are happy to submit a request for further treatment to ICBC on your behalf. Additional coverage is provided at ICBC's discretion. We will notify you as soon as any new ICBC coverage is approved.

If your injury occurred during a motor vehicle accident while you were working, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.

Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.

We know the road to recovery can be long, and we're here to help you every step of the way. After 12 weeks, if you need additional treatment for any service, we are happy to submit a request for further treatment on your behalf. Additional coverage is provided at ICBC's discretion, and we will notify you as soon as any new ICBC coverage is approved. All approved ICBC sessions at Total Therapy are user fee free, ensuring you can focus on healing without financial stress.

Click HERE to visit Total Therapy's ICBC information page in our Help Centre.

If your workplace injury was as a result of a motor vehicle accident,  both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.

‍

Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.

No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).

Click HERE to visit Total Therapy's Direct Billing information page in our Help Centre.

No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).