ICBC
Recover from car accident injuries with ICBC-approved, personalized, user fee free care. Our experts use evidence-based treatments to ease pain and restore mobility.

Living Pain Free is Possible
Discover what makes ICBC at Total Therapy uniquely effective — where expertise, compassion, and cutting-edge care come together to help you live pain free.
Early Collaborative Care


Early Collaborative Care
Pain or functional loss from injuries can disrupt your routine. Our ICBC and WorkSafeBC programs in Burnaby offer immediate, pre-approved Physiotherapy and collaborative treatments to start your recovery fast. Find expert care near you to heal with confidence.
Whiplash Recovery


Whiplash Recovery
Whiplash or soft tissue injuries from a car crash can make every move painful. Pre-approved ICBC treatments are available immediately, target pain, and speed healing. Find expert care near you to regain comfort and confidence.
Back Pain Recovery


Back Pain Recovery
Low back pain or dizziness after an MVA can disrupt your routine. Our ICBC-covered Kinesiologist-led Active Rehab and Hydrotherapy programs in Burnaby can help restore mobility through tailored exercises. Embrace multidisciplinary care near you to thrive again.
Hassle-Free Claims


Hassle-Free Claims
Navigating ICBC or WorkSafeBC claims can be stressful. Our team is here to help support you through the process, including navigating treatment approvals to let you focus on your recovery. Discover worry-free support near you to move forward with ease.
Get Back to Normal


Get Back to Normal
Pain or mobility issues from MVAs or work injuries can disrupt life. Our ICBC and WorkSafeBC programs in Burnaby rebuild your independence. Start your journey to recovery with expert care near you.
Active Recovery Focus


Active Recovery Focus
Delayed recovery from MVAs or workplace injuries can feel discouraging. Our active treatments, led by Kinesiologists and/or Physiotherapists, prioritize exercise-based sessions for lasting function, covered by ICBC and WorkSafeBC. Embrace targeted care near you to regain strength.
Meet Your Team
At Total Therapy, our team of certified professionals are here to support your wellness journey.
Transforming Lives One Story at a Time
Join over 800 satisfied clients who’ve rated Total Therapy 4.8 stars for our personalized care in Burnaby.
Always a great massage. [Chad's] kinesiology background definitely helps to address the muscles that need repair and strengthening.
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T.T.
Thank you [Ananya] for making my experience so wonderful! You were so attentive and helpful! Your advice was also very much appreciated!
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L.M.
Wonderful experience, thank you. [Jerry was] very skillful and knowledgeable.
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M.L.
I felt so much better after my session and Alex is very polite and kind. I highly recommend him.
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C.C.F.
[Heather was] good and helpful.
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L.C.
Duriell, very impressed with your Knowledge of your Field. Felt secure being there and left with a better understanding of my issues. Looking forward to next visit. Thank You.
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J.R.
I'm so thankful to Dr Alex (acupuncture), for the care he provides. He's always so attentive, polite, and makes me feel comfortable during every visit. My neck and back feel incredibly relaxed afterward—like the tension just melts away. I would definitely recommend him to any of my friends!
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K.M.
Dr. Duriell Bernard went above and beyond to explain everything and help solve my issues. It's very appreciated and any future problems I will definitely be coming back.
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F.O.
Great service and very friendly staff. Archer was fantastic and really informative. 5 stars!
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P.M.
Michael is fantastic! Definitely recommended him to all my friends.
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C.S.
[Colin] is very professional and very knowledgeable. He definitely is great.
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N.A.
Great people, skilled at their jobs.
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G.B.
I rarely leave reviews, but the service I received was excellent. Tonya and Alex truly have a spirit of service and are experts in what they do. Many thanks to both of them.
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H.
Heather is not just a great physiotherapist but she is also a true healer. I have been treated by Heather for a concussion injury and her treatments that combine IMS with acupuncture help me a lot on my road to recovery.
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L.T.
I have the privilege of working with Alex as my acupuncturist. He demonstrates extensive knowledge in his field and employs a diverse range of techniques, including innovative options such as electric stimulation needles and the traditional method of warm cupping (vendusa), both of which I had not experienced before. Alex prioritizes my comfort and ensures that my needs are met. Furthermore, he conducts himself with a high degree of professionalism, respect, kindness, and gentleness. Highly recommend to family and friends.
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M.D.
Awesome service!
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A.V.
Nicole always reviews what a client hopes to obtain from the session and then provides attentive and effective service with that feedback in mind. Nicole’s cheerful demeanour, openness to feedback about preferences, and ability to either small talk or just work in silence helps ensure that every visit is a relaxing one.
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C.F.
The care and competence Jameson displays in each RMT session is exemplary. I truly appreciate his work and knowledge.
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L.U.
Vanessa was so pleasant when I first arrived. Thank you Vanessa. Then i met Pearl, we chatted about what would work for both of us, and put it into play. It was a very pleasant experience, very favorable massage into all my sore spots. I really enjoyed my first visit and am looking forward to my next appt.
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J.A.
Chad is very professional, warm and skilled.
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S.C.
Andrew and the team were very accommodating, incredibly easy to talk to, and my session/assessment went silky smooth! Would recommend to anyone needing treatment or assessments!
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N.C.
Kudos to my Physiotherapist Alex Qui! He made the sessions so easy and interactive, good diagnosis and treatment! Much appreciated
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P.T.
Chad is the best. So knowledgeable and professional. Highly recommend to everyone.
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H.K.
I’ve been going to Dr. Angela for my chiropractor appointments and I can’t recommend her enough! She’s very thorough with her assessments and super professional when handling my adjustments. After my appointments, I feel instant results. She also recommends stretches and holistic approaches for my acute issues and chronic pain. Thanks Dr. Angela!
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C.T.
Rob Erhart is a very good professional. He is always interested in helping us and making us feel comfortable. I've had the best experience with him!
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B.F.
[Katrina is a] great therapist, knows her job well 👍
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A.C.
Highly recommend to see Sungwoon (Shawn) Tjen. He is knowledgeable and able to help with a variety of issues from muscular to emotional with his holistic approach.
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C.S.
The clinic was modern and the front desk staff were really nice. My masseuse Nicole was excellent, I'm feeling so much better now. Would definitely recommend!
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P.D.
Great Service!
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D.S.
Rebecca made my first massage experience amazing. She really knows what she’s doing.
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Y.A.
Excellent experience. I would recommend [Azzaria] to everyone.
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J.B.
Thanks, Mark. I love our time together. I always leave having learned something. I always leave inspired.
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D.H.
Thanks Colin for your patience, taking time to identify and explain to me the cause of my pain. Much appreciated for modifying the exercises for me.
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C.C.
Jameson approach is personable and understands the issue well plus also suggests realistic treatments and course of action. His calming attitude goes a long way. Thank you!
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A.D.
Always Great!! Colin explained everything thoroughly with care.
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J.L.
Great experience with Andrew, Very helpful!
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F.C.
Mark is Epic!! Knows my body and what it needs! He’s a gem of a physio!
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A.C.
Estevan is great. Can’t recomend enough. Best experience always. I have had RMTs before but he is the best of all.
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H.B.
Rob was great and friendly.
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E.B.
Rebecca is an amazing person with a lot of patience. Best massage I have ever had. So much relaxing. I will be booking another appointment soon.
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S.S.
Great experience again - Archer quickly identified my problem muscle (deep in my lower back) and after working the surrounding tissue he targeted the deep QL muscle. I feel significantly better already after this single session despite having months of chronic lower back muscle tension. Thank you Archer and Team!
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A.F.
Nicole was great. I know even if my regular person isn't available, I will get great care with any one of the RMT's here.
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J.M.
I’ve been going to Total Therapy and seeing Estevan for a few years following a car accident. His treatments are one of the main reasons that, despite my injuries, I’m able to get back to doing the activities I love. Estevan approaches all of our sessions with a thoughtful, efficient and effective plan of attack. He is an integral part of my injury management team!
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L.
I appreciated how comfortable Christian made me feel. He took his time to listen to the issue, address my concerns and provide effective treatment. He was able to share his feedback and set up a recovery plan for me. He was recommended by people at my office and I will for sure refer him in the future!
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P.S.
Tanya is a wonderful RMT. So experienced and knowledgeable. She is doing a great job and I look forward to every session.
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R.C.
Mark Kroeger really knows his stuff. Very knowledgeable about injuries. Takes his time to explain where and why you are experiencing the pain you’re feeling. Highly recommend Mark.
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F.
Heather was very open-minded and encouraged me to try different approaches in my healing process. I am grateful to have Heather as my therapist.
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M.L.
Always great service. [Chad] really asks questions to get in to solve the problem at the root.
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T.T.
Colin was excellent, front desk lady was very friendly. I was worried about going because I was afraid that anything he did would be painful but he was very gentle and explained things clearly. I’m really glad that I went and look forward to more visits and getting back to some semblance of how I used to be.
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C.D.
Dr Duriell is an amazing specialist. Takes time to understand the issue, explains the treatment and ensures you always leave better than when you came in.
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A.P.
Andrew is very personable and very good at what he does. Very patient and puts the patient first. Super helpful and very knowledgeable.
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C.M.
I would like to say that Andrew is an excellent Physio and very helpful in guiding me through the process. It was a great relief to my back from the first experience and hope to continue the procedure. Thanks Andrew for your great help.
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M.K.
Thank you for fixing me Ananya ❤️
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R.L.
Rebecca was amazing, caring and knowledgeable. I like how she spent time on each muscle group and worked through thoroughly!!I would’ve loved to have her again doing my massage!!! Money and time well spent!!
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S.H.
Amazing experience and very skillful therapists. I have been seeing Tanya Skipor lately, but previously I have seen Michael Ma; both are excellent! Always great experience.
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R.M.
Colin listens to me and explains what he needs to do and why. I always feel better when the physiotherapy session is over and go home with instructions on how I can continue the healing process.
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C.D.
[Azzaria] was excellent!
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A.L.
Colin is extremely knowledgeable and compassionate. He takes the time to do a thorough review and devises the treatment accordingly at every session. Keep up the great work Colin!
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J.C.
Alex is very nice, and easy to get along with. I had a great experience, and I look forward to working with him in the future as my therapy unfolds.
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C.C.
I see Christian, Katrina, and Shawn. They are all super amazing, I would highly recommend all of them for the specialized rehab that they do :)
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M.
I strongly suggest if you are looking for a RMT, give Tanya Skipor a try. She is excellent and very knowledgeable on pain relief for your body. She deeply cares about her patient’s health conditions! I am so glad that I got the chance to meet with this wonderful RMT.
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E.C.
Best acupuncturist, very professional and knowledgeable on how he does the therapy. 5⭐️ service. Amazing
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E.G.
Dr. Duriell Bernard was great and helped a lot. Would recommend to anyone.
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F.O.
[Shawn] is great at what he does. I always look forward to our sessions, he is so in tune with what the body needs.
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E.C.
Antony is encouraging, patient and very good at explaining how to do movements and how to correct poor [form]. A pleasure to work with.
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E.
Jerry did an excellent job and I’ll definitely be back the next time I’m in need of a good massage!
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M.A.
Nicole was professional, intelligent and had a great touch. Thoroughly appreciated the experience.
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C.K.
The staff at Total Therapy have always been very attentive and friendly. My experience today was great!
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M.S.
Best massage ever!
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F.C.
[Jameson] was really good in easing the tightness/stiffness of my shoulder and neck muscles. Felt good after the session.
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L.G.
Azzaria Samji was very thorough and knew well what she was doing. I will continue seeing her on an ongoing basis. Thank you, Azzaria.
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A.L.
Wow really enjoyed massage with [Pearl], Amazing.
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D.D.
Highly recommend Estevan Garcia. Professional, kind, knowledgeable and above all a great guy to help tackle any pain you need to address.
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E.
We are very satisfied with our physiotherapist sessions with Alex. He listens, he wants to know how we are coping mentally and physically and decides the therapy for the day. He always serves us with a smile. He loves his job, apparently. We are also very happy with the front desk staff.
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P.G.
Since my car accident last January, I have basically lived at TT. The team has been wonderful and supportive during this journey and make it easier for me to cope with my symptoms. Shout outs to Archer, Trevor, Duriell, and Marina!
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C.
Anureet is a good therapist as her treatment is helping me to move my shoulders better.
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A.D.
Loretta Yeung spends time patiently listening, diagnosing, treating, with good understanding of elderly needs. Her treatment and explanations for follow-up exercise have been extremely helpful.
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S.D.
Pricing information
Physiotherapy - ICBC Initial Visit
Chiropractic - ICBC Initial Assessment
Massage Therapy - ICBC Initial Assessment
Active Rehabilitation - ICBC Initial Assessment
Acupuncture - ICBC Initial Assessment
Clinical Counselling - ICBC Initial Assessment
Hydrotherapy - ICBC Complimentary Phone Consult
Physiotherapy - ICBC Follow-up Visit
Chiropractic - ICBC Follow-up Visit
Massage Therapy - ICBC Follow-up Visit
Active Rehabilitation - ICBC Follow-up Visit
Acupuncture - ICBC Follow-up Visit
Clinical Counselling Telehealth - ICBC Initial Assessment
Clinical Counselling Telehealth - ICBC Follow-up Visit
Frequently Asked Questions
Guided by compassion and driven by excellence, Total Therapy is committed to providing accessible, patient-centered care. We emphasis evidence-based treatments and holistic healing while empowering you through education. Since 2006, we’ve proudly served Brentwood, Metrotown, and the greater Burnaby community, helping you live pain-free with expert care close to home.
We require 48 hours notice to cancel or reschedule an appointment. Late cancellations will be charged to the patient at 50% of the appointment cost, and no shows will be charged to the patient at 100% of the appointment cost.
Please note that insurers, including ICBC, will not pay for late cancellation fees.
Yes, it is essential to complete your intake forms prior to your first appointment to ensure our team can provide safe and effective care. Intake forms can be completed online at any time before your appointment. If you need assistance or would like to complete the forms in-clinic, please arrive at least 15 minutes early for your first appointment.
If it has been a few years since your last appointment or you have a new ICBC or WorkSafeBC claim, you may need to complete new intake forms (we will let you know!). For minors (under the age of 19), a parent or guardian should sign the intake forms on your behalf.
Yes, some of our therapists offer services in languages other than English. For more information, please go to our Meet the Team page and filter by the language you wish to receive treatment in. You are also welcome to bring a friend, family member or translator to your session to help translate.
We ask patients to arrive 5 to 10 minutes early to check in with the front desk and ensure they are prepared for their appointment. If you have paperwork to complete (i.e. intake forms, other forms), please ensure you are at least 15 minutes early.
Yes, both of our clinics are ground level and fully accessible for individuals using wheelchairs or scooters. If you need assistance with the door, you can ring the bell (Metrotown location).
Additionally, all of our treatment tables are height adjustable for your comfort and convenience.
Brentwood Location:
From Downtown Vancouver (15-20 min): Take Hastings Street east, turn right on Gilmore Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
From Metrotown (5-10 min): Take Willingdon Avenue north, then turn left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
From New Westminster (10-15 min): Take Kingsway west, turn right on Willingdon Avenue, then left on Dawson Street. Total Therapy Brentwood will be on your right at 4162 Dawson Street.
The Brentwood location is located across the street from the Gilmore skytrain station.
Metrotown Location:
From Downtown Vancouver (15-20 min): Drive east on Kingsway, turn right on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From New Westminster (10-15 min): Drive west on Kingsway, turn left on McKay Avenue, then left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
From Brentwood (5-10 min): Drive south on Willingdon Avenue, then turn left on Central Boulevard. Total Therapy Metrotown will be on your left at 4665 Central Boulevard.
The Metrotown location is located just east of the Metrotown skytrain station.
Here's what you should bring to your appointment:
Identification: If it's your first appointment at Total Therapy, please bring a piece of government-issued photo ID for identity verification.
Insurance/Payment Information: If you haven't already provided a valid credit card at the time of booking, bring a method of payment (we accept cash, debit, and most major credit cards). If you have an active ICBC claim, WSBC claim (we only accept WSBC claims for Physiotherapy treatments), or extended benefits plan for direct billing, bring that claim information with you or include it in your intake forms.
If You're a Minor: If you're under 19, a parent or guardian should be present for your first session. Your therapist will let you know if they're required for future sessions.
Documents: While not required, feel free to bring a doctor's referral or any medical reports that may help your therapist. You can also email these documents to us before your appointment.
Yes, we offer free parking at our locations!
Our Brentwood location offers 2 hours of free covered parking. To access, turn down the driveway next to our facility on the south side of Dawson and take an immediate right into the parkade. You can park in any stall not marked as 'Reserved'. If you are booking back-to-back services and will need to park for more than 2 hours, please inform our front desk when you arrive.
Our Metrotown location offers 3 hours of free parking on the west side of the building. To access, turn down the driveway next to the pharmacy from Central Boulevard and follow the signs to the parking area, which will be on your right.
ICBC (Insurance Corporation of British Columbia) is a provincial insurance provider that offers auto insurance and supports individuals injured in motor vehicle accidents through recovery and rehabilitation services.
Yes, our Therapists treat patients with active ICBC claims and work directly with ICBC to streamline your care and billing process.
For more information about ICBC claims at Total Therapy, click HERE.
Yes, as part of ICBC's Recovery Network, we direct bill ICBC for approved sessions, meaning there are no out of pocket expenses for your ICBC treatments.
We're proud to offer no user fees on ICBC-approved sessions, allowing you to focus on what matters most—your recovery.
In the first 12 weeks following your accident date, you have immediate access to:
- 25 Physiotherapy sessions
- 25 Chiropractic sessions
- 12 Massage Therapy sessions
- 12 Kinesiology Active Rehab sessions
- 12 Acupuncture sessions
- 12 Clinical Counselling sessions
If you have already received treatment for your injury at another clinic, be sure to let us know prior to your first appointment so we can confirm remaining coverage. If you are approaching or have passed your session limit or end date and require more treatment, we are happy to submit a request for further treatment to ICBC on your behalf. Additional coverage is provided at ICBC's discretion. We will notify you as soon as any new ICBC coverage is approved.
If your injury occurred during a motor vehicle accident while you were working, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.
Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.
We know the road to recovery can be long, and we're here to help you every step of the way. After 12 weeks, if you need additional treatment for any service, we are happy to submit a request for further treatment on your behalf. Additional coverage is provided at ICBC's discretion, and we will notify you as soon as any new ICBC coverage is approved. All approved ICBC sessions at Total Therapy are user fee free, ensuring you can focus on healing without financial stress.
Click HERE to visit Total Therapy's ICBC information page in our Help Centre.
If your workplace injury was as a result of a motor vehicle accident, both ICBC and WorkSafeBC (WSBC) may be involved in your claim. Typically, WSBC will be the primary insurer. Please contact us with your claim details, and we can help guide you through the process.
Please note we ONLY offer Physiotherapy WSBC services at Total Therapy.
No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).
Click HERE to visit Total Therapy's Direct Billing information page in our Help Centre.
No, we cannot direct bill another insurer for treatment if you have an open ICBC claim. Once your claim has resolved, then we are able to resume direct billing to your other insurer(s).
Locations we offer this service
Brentwood Clinic
- 4162 Dawson Street, Burnaby, BC, V5C 0A4
- 604-437-9355
- northbby@totaltherapy.ca
- M-F: 7AM-8PM
Sat: 9AM-4PM
Sun: Closed - Expert Care in the Heart of Burnaby
Nestled near Maywood Community School and Metropolis at Metrotown Mall, our Metrotown clinic offers a central location for those in the heart of Burnaby. Steps from Metrotown Station, it’s ideal for busy professionals and families.
Metrotown Clinic
- 4665 Central Blvd., Burnaby, BC, V5H 4J5
- 604-620-9700
- metro@totaltherapy.ca
- M-F: 7AM-8PM
Sat: 9AM-4PM
Sun: Closed - Expert Care in the Heart of Burnaby
Nestled near Maywood Community School and Metropolis at Metrotown Mall, our Metrotown clinic offers a central location for those in the heart of Burnaby. Steps from Metrotown Station, it’s ideal for busy professionals and families.
Take your first steps towards recovery.
We’re here to assist you. Contact our team or explore additional resources to get the support you need.